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Project Program Management Advisor

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Date: Nov 24, 2022

Location: Noida, UP, IN

Company: NTT DATA Services

Project Manager

People Leadership Yes

  • Provides resolution to an assortment of client problems and/or requests.
  • Minimum 2 years’ experience in manufacturing domain handling field service for EUC
  • Preparing daily, weekly, and monthly reports
  • Experience in managing CxO level, and presenting the relevant data on regular basis
  • Expertise in end user computing space, including basic network and server knowledge
  • Regular direct interaction with client and end users.
  • Compiles, analyzes, and reports statistical data and trends relating to service level compliance and operational effectiveness.
  • Assists program or process development and implementation.
  • Leads continuous improvement activities in support of client or internal business processes. Require the frequent use of creativity.
  • Identifies and leads continuous improvement activities in support of client or internal business processes.
  • Responsible for regional coordination and leadership.
  • Works on unusually complex problems and provides solutions that are highly creative.
  • Should have excellent client presence and customer service attitude
  • Should have led large engagements of team size 50+ across multiple locations
  • Typically requires 8+ years relevant experience.
  • Minimum Education and Certifications
  • Graduate degree preferred with ITIL V3 foundation certificate

Skills:

  • Excellent written and verbal skills.
  • Excellent ability to create and document process using Office 365 tools.
  • Excellent excel, power point and presentation skills
  • Advanced understanding of ITIL processes and principals.
  • Advance understanding of Desktop Support environment.
  • Basic understanding of Data Center, Network and Voice infrastructure
  • Advanced written and verbal skills.
  • Advanced ability to create and document process.
  • Ability to lead and influence large cross-functional teams.

Physical Requirements/Working Conditions:

  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Travel including overnight domestic  trips may be required.


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