Project Program Management Advisor

Project Manager

People Leadership Yes

• Provides resolution to an assortment of client problems and/or requests.
• Minimum 2 years’ experience in manufacturing domain handling field service for EUC
• Preparing daily, weekly, and monthly reports
• Experience in managing CxO level, and presenting the relevant data on regular basis
• Expertise in end user computing space, including basic network and server knowledge
• Regular direct interaction with client and end users.
• Compiles, analyzes, and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Leads continuous improvement activities in support of client or internal business processes. Require the frequent use of creativity.
• Identifies and leads continuous improvement activities in support of client or internal business processes.

• Responsible for regional coordination and leadership.

• Works on unusually complex problems and provides solutions that are highly creative.
• Should have excellent client presence and customer service attitude
• Should have led large engagements of team size 50+ across multiple locations
• Typically requires 8+ years relevant experience.
• Minimum Education and Certifications
• Graduate degree preferred with ITIL V3 foundation certificate

Skills:

• Excellent written and verbal skills.
• Excellent ability to create and document process using Office 365 tools.
• Excellent excel, power point and presentation skills
• Advanced understanding of ITIL processes and principals.
• Advance understanding of Desktop Support environment.
• Basic understanding of Data Center, Network and Voice infrastructure
• Advanced written and verbal skills.
• Advanced ability to create and document process.
• Ability to lead and influence large cross-functional teams.

Physical Requirements/Working Conditions:

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic  trips may be required.