Share this Job

Helpdesk Associate

Apply now »

Date: Sep 30, 2021

Location: Aiken, SC, US

Company: NTT DATA Services

Req ID: 149431 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Aiken, South Carolina (US-SC), United States (US).

Role Responsibilities 

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals
  • Answers the help desk line and responds to users’ requests regarding computer systems
  • Acknowledges receipt of all user requests within defined service levels
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information
  • Maintains user information and documentation
  • Participates in ensuring that client requests via the ticketing system are managed to closure
  • Delivers results in support of achieving the organization’s Service Level Agreements
  • Prioritizes work based on time and complexity requirements
  • Exercises sensitivity to due process and proper pacing
  • Routes clients when appropriate to proper support queues
  • May identify opportunities for process improvements that contribute to the achievement of business metric goals
  • Solves problems consistently and completely with minimum supervision
  • Partners with employees to obtain resolution to complex technical issues
  • Performs quality audits

 

 

Basic Qualifications

  • 1+ year in customer service role

 

 

Additional Preferred Skills

  • Call Center Experience
  • Technical Support Experience
  • The ability to work in a team environment and commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening or overnight shift 
  • Fantastic communication skills and current customer service experience is necessary 
  • Exposure to troubleshooting Windows (Windows XP, Windows Vista and Windows 7) Exchange and basic network troubleshooting 
  • Previous experience troubleshooting desktop, printer and notebook issues 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Augusta
Nearest Secondary Market: South Carolina

Job Segment: Consulting, Cloud, Help Desk, Information Technology, Technical Support, Technology