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Help Desk Tier 2

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Date: Oct 9, 2021

Location: Alexandria, VA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Tier 2 to join our team in Alexandria, Virginia (US-VA), United States (US).

    • Description – The candidate will be responsible for deskside support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application.  The candidate will be responsible for assisting customers when they call into or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).  Where required the Tier II candidate will escalate to the eBusiness team for more detailed level of support.  The Sr Tier II engineer will consult with appropriate manufacturers where required in coordination with the business.   

 

    • Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.

 

    • Required Skills
      • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
      • Incident/Request (Analysis, Documentation)
      • Workstation Imaging/Reimaging
      • Mobile Device Management (Provision, Reset, Remote Wiping)
      • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
      • Root Cause Analysis
      • Active Directory Management
      • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
      • Effective written and oral communication skills

 

    • Desired Skills
      • ITIL Service Management
      • Policy Analysis
      • Workstation Patching/Testing
      • Desktop Engineering
      • CRM/Ticketing/ACD Systems
      • Release Management
      • Knowledge Management

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Alexandria
Nearest Secondary Market: Washington DC

Job Segment: Consulting, Help Desk, Information Technology, CRM, Technical Support, Technology