Project Manager ServiceNow Integration

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Project Manager ServiceNow Integration to join our team in Alexandria, Virginia (US-VA), United States (US).

The Project Manager will support one of our key Federal Programs in our Washington DC/Northern Virginia location which is currently remote supported. The program support application development, implementation, and maintenance of a ServiceNow Platform to support a customer base of over 1800 agency staff and 250,000 external customers at a federal agency. You will be a key driver managing project teams throughout the intricate project roadmap to ultimately solve our client’s digital transformation goals. 

Job Responsibilities Include:  

• Lead, encourage, and inspire project teams while eliminating barriers to success 
• Manage project team performance, resource and forecast management, including project status and timecard reporting 
• Define and manage project schedules, updated the project plan, host client and internal project meetings, and own project communications Manage project scope, schedule, budget, risks/issues, governance, and minimize variance while upholding NTT DATA RACI and methodology 
• Facilitate scoping and change order process while safeguarding CSAT throughout project lifecycle and conducting “lessons learned” reviews 
• Translate requirements into work breakdown structure and technical designs
• Understand and define business requirements and technical designs
• Participate in User Story refinement
• Demonstrated experience leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment
• Demonstrated experience planning and managing a project’s Communications Planning
• Demonstrated experience using measurement and analysis to monitor and control a project’ scope, budget and schedule
• Experience in managing Project team performance, resource and forecast management, including project status and timecard reporting 
• Confidence in shepherding project teams through a proven methodology to successful delivery 
• Self-motivation, high-energy, a proactive disposition and a team player mentality 
• Demonstrable delivery experience with project financial management and high client satisfaction ratings 
• Experience successfully delivering complex ServiceNow implementations desired
• Excellent written and oral communication skills
• Ability to obtain a Public Trust Clearance

Minimum Requirements  

• 8 years of experience in successfully leading major ServiceNow implentations.
• 8 years of experience managing infrastructure and/or software development projects that include: Requirements Definition, Design, Analysis, Development, Testing, and Implementation
• 5 years of experience using Waterfall and Agile/Scrum project management methodologies
• Project Management Professional (PMP) certification
• ITIL Foundations or higher certification
• Agile certification
• Must be a US citizen.

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.