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Project Manager - ServiceNow

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Date: Jun 4, 2022

Location: Alexandria, VA, US

Company: NTT DATA Services

Req ID: 191453 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Project Manager - ServiceNow to join our team in Alexandria, Virginia (US-VA), United States (US).

NTT DATA is seeking an experienced Project Manager with experience delivering large IT digital transformation projects to Enterprise Clients to join our highly skilled program team. You will use your exceptional project management skills to execute the successful delivery of large, complex ServiceNow projects for enterprise customers, often handling multiple engagements at a time - all while keeping our client satisfaction rating at one of the highest levels in the ServiceNow ecosystem. 

The Project Manager will support one of our Key Federal Programs in our Washington DC/Northern Virginia location which is currently remote supported. The program support application development, implementation, and maintenance of a ServiceNow Platform to support a customer base of over 1800 agency staff and 250,000 external customers at a federal agency. You will be a key driver managing project teams throughout the intricate project roadmap to ultimately solve our client’s digital transformation goals. Our Program Management team has ample opportunity for growth and a strong emphasis on continual improvement. 

 

Job Responsibilities Include:  

  • Lead, encourage, and inspire project teams while eliminating barriers to success 
  • Manage project team performance, resource and forecast management, including project status and timecard reporting 
  • Define and manage project schedules, updated the project plan, host client and internal project meetings, and own project communications Manage project scope, schedule, budget, risks/issues, governance, and minimize variance while upholding NTT DATA RACI and methodology 
  • Facilitate scoping and change order process while safeguarding CSAT throughout project lifecycle and conducting “lessons learned” reviews 
  • Translate requirements into work breakdown structure and technical designs
  • Understand and define business requirements and technical designs
  • Participate in User Story refinement
  • Demonstrated experience leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment
  • Demonstrated experience planning and managing a project’s Communications Planning
  • Demonstrated experience using measurement and analysis to monitor and control a project’ scope, budget and schedule
  • Experience in managing Project team performance, resource and forecast management, including project status and timecard reporting 
  • Confidence in shepherding project teams through a proven methodology to successful delivery 
  • Self-motivation, high-energy, a proactive disposition and a team player mentality 
  • Demonstrable delivery experience with project financial management and high client satisfaction ratings 
  • Experience successfully delivering complex ServiceNow implementations desired
  • Excellent written and oral communication skills
  • Ability to obtain a Public Trust Clearance

Lead sprint planning and review meetings, ensure the technical team follows the NTT DATA CMMI processes, and drive towards successful project completion  

 

Skills and Requirements  

  • 8+ years of experience in successfully leading large, transformative projects
  • 8+ years of experience managing infrastructure and/or software development projects that include: (Requirements Definition, Design, Analysis, Development, Testing, and Implementation)
  • 5+ years of experience using waterfall and Agile/Scrum project management methodologies

Preferred Skills:

  • Project Management Professional (PMP) certification
  • ITIL Foundations or higher certification
  • Agile certification

 

Qualifications

  • Masters and 8 years of experience or bachelor’s and 11 years of experience

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


Nearest Major Market: Alexandria
Nearest Secondary Market: Washington DC

Job Segment: Project Manager, Cloud, Manager, Testing, Program Manager, Technology, Management