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ITIL Service Design Engineer

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Date: Dec 31, 2018

Location: Annapolis, MD, US

Company: NTT DATA Services

Req ID: 23487 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ITIL Service Design Engineer to join our team in Annapolis, Maryland (US-MD), United States (US).



The ITIL Service Design Engineer will be responsible for the following: 


-  Delivery of processes within the Service Design area of the ITIL process model such as Project Design and Coordination, Service Catalog Management, Service Level Management, Supplier Management, Availability Management, Capacity Management, IT Service Continuity, and Information Security Management.

-  Manage the Integrated Master Schedule (IMS). 
-  Resourcing for all projects. 
-  Coordination of projects with internal and external stakeholders. 

The ITIL Service Design Manager must have the following skills/experience: 
-  Experience managing the design and implementation of ITIL service improvements 
-  Experience developing long-range plans for delivery of IT services 
-  Experience reducing Total Cost of Ownership utilizing ITIL mechanisms 
-  Experience using ITIL v3 framework to manage IT operations is highly desired 
-  Possess strong communication and interpersonal skills 
-  Ability to be flexible and to manage multiple tasks



-  Must have Bachelor’s degree in a relevant discipline (Computer Science, Information Systems, Information Technology, Cyber Security, Statistics, Business Administration, Systems Engineering, Computation Science, Computer Engineering, Electrical Engineering, Data Analytics, Information Technology, Information Security and Assurance, Mathematics, Software Engineering, Systems Engineering, and Telecommunications

-  At least 10 years' experience


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Annapolis

Job Segment: Telecom, Telecommunications, Consulting, Information Systems, Computer Science, Technology