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Configuration Management Specialist

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Date: May 19, 2021

Location: Arlington, VA, US

Company: NTT DATA Services

Req ID: 126193 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Configuration Management Specialist to join our team in Arlington, Virginia (US-VA), United States (US).

NTT DATA Federal is seeking a career oriented Configuration Management Analyst (CMA) to support the growing needs of a federal client. The CMA will support ongoing development of, and administration of, the government client's configuration management program. The individual in this position will work across all teams to ensure quality and accuracy within the configuration management program while continuously improving processes and standards.


Desired Experience


The Configuration Management Analyst will assist the client with with experience in:


  • Processing, tracking, updating, maintaining and closing Software Change Requests (SCR) and Software Change Proposals (SCP)
  • Managing Configuration Items and Identification logs
  • Performing audits, assessments and CMDB health checks
  • Documenting CM processes and procedures
  • Preparing CM metrics and KPIs related to overall success and effectiveness of the CM program
  • Updating/maintaining CM SharePoint sites and document libraries
  • Responding to CM data calls and participating in CM meetings
  • 2+ years working in a high volume, operations environment
  • 2+ years of experience with ITIL processes in fast-paced environment
  • 2+ years of experience communicating with customers at all levels
  • 3+ years of customer service experience
  • Excellent communications skills, including the ability to write concise analysis summaries and actions reports

General Skills


  • ITILv3 Foundation Certificate
  • Experience using ServiceNow ITSM (any version)
  • Microsoft System Center Configuration Manager
    Microsoft Team Foundation Server
  • Cisco Prime
  • Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts.


Required Qualifications


  • Secret Clearance
  • Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business or related scientific or technical discipline (equivalent work experience may be considered in lieu of a Bachelor's Degree)
  • Must have 6 years minimum relevant experience in:
    • Using Information Technology based applications to implement process improvement and reengineering methodologies to client business processes. 
    • Duties may include activity and data modeling, developing improvements to business methods on IT related projected. 
    • This individual is responsible for transition planning introduction, and integration of new IT processes. 
    • May provide group facilitation and training for newly implemented IT processes and act as key coordinator between multiple process stakeholders and project.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

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