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IT Process Consultant/Business Analyst

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Date: Jan 31, 2019

Location: Arlington, VA, US

Company: NTT DATA Services

Req ID: 38922 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a IT Process Consultant/Business Analyst to join our team in Arlington, Virginia (US-VA), United States (US).



Responsibilities include, but are not limited to, the following activities:
• Identify, create/update, and present Process and Work Flow improvements and documentation.
• Work with Microsoft Identity Manager (MIM) Users to self-register for password changes and user profile updates. Perform weekly checks of non-registered users, identify and report usage of self-registrations. Develop/update/implement communications plan to increase MIM use.
• Evaluate the data in Systems Center Service Manager (SCSM) to determine IT problematic issues to suggest areas of improvement to management.
• Review and record survey content involving service desk performance and capture comments from Government and Contractors. Prepare weekly email for dissemination to executive level Government management.
• Perform weekly SCSM tickets trending/analysis and prepare results report.
• Perform knowledge transfers for business processes and systems as required. Prepare/update Knowledge Articles (KAs).
• Maintain and update the Agile Kanban board in SharePoint.
• Work with Training/Service Desk/public relationships staff to publish relevant tips of the week. Run reports in Service Desk to determine issues that cause the most calls to cultivate more ideas/training ideas for the tips of the week.
• Set up the Daily Broadcast Communications Messages (BCMs) according to established procedures and formats.
• Document/update the BCM consolidation process. Make contacts to determine message eligibility for inclusion in weekly broadcast. Critique and assemble message for dissemination.
• Document PIV exemption process. Review all permanent PIV exemptions and document for SI executive management: User, Supervisor, Justification, and Unit. Provide approval recommendation, or determine if the justification is outside of the existing justifications and retrieve more information for review and escalation.
• Demonstrate Service Manager or other service management platform and collect business requirements.
• Maintain a data dictionary of all active Service Manager Queues to disseminate to all operators on a regular basis.
• Provide procurement support including preparing official forms to request IT equipment (e.g., new or relocation of equipment and installations).
• Create, update, and manage the office SharePoint sites and share drive content.
• Review and provide recommendations to the SI Webster site development and maintenance.
• Provide ITSM Governance Board support (e.g., prepare for monthly Government Board meeting, draft voting issues, manage Governance Board SharePoint site).

Required Qualifications:

 • Must be a U.S. Citizen.
 • Active DOD Secret or above Security Clearance.
 • BA or BS degree in Computer Science, Information Systems, Engineering, Business,    Physical Science, or other technology related field.

  • Undergraduate Degree or equivalent combination of education and work experience

        • 2+ years experience in a similar environment.


Desired Qualifications:

• Experience or knowledge of a user self-service identity management application, such as Microsoft Identity Manager (MIM).
• Experience or knowledge of MS Service Manager or other software product (e.g., ServiceNow) to manage incidents and problems (help desk).
• Experience with or knowledge of Agile Kanban methodologies.
• Experience with diagramming tools such as Visio.
• Experience with or knowledge of how to write plans (e.g., Communications plan).
• SharePoint design and development experience.
• Have experience with data and/or statistical analysis.
• Have experience w/ supporting inventory activities.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

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