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Telecom Project Engineer

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Date: Sep 24, 2021

Location: Baltimore, MD, US

Company: NTT DATA Services

Req ID: 138848 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Telecom Project Engineer to join our team in Baltimore, Maryland (US-MD), United States (US).

Summary of Telecom Project Engineer duties:

  • Work with the lead Project Manager to implement cutover of existing infrastructure to SIP in a phased approach at multiple locations.
  • Ability to physically move between campus buildings and log the DODs that are in those specific buildings. This will also address the 911 requirement for government compliance
  • Other duties as required by the Project Manager


Other duties as required of Telecom Project Engineer:

  • Perform telephony hardware, software, PBX, VOIP, and infrastructure support tasks to include install/maintain system operability and performance.
  • Valid driver's license required as some regional travel may be required; position requires engineer to have reliable transportation and ability to travel to remote sites supported by the Provider.
  • Will work closely with other technology teams troubleshooting customer issues.
  • Will be responsible for supporting all voice networking assets in a Healthcare system to meet aggressive Business SLAs.
  • Provide Tier-2 support of customer Service Requests and Incident troubleshooting and resolution.
  • Responsible to meet and maintain required SLA's.
  • Provide software engineer PBX/VoIP support, performing software installs/maintenance for optimum system operability and performance, maintain current system patches and upgrades.
  • Create new build, change, and deletion of VoIP and analog end points.
  • Implement various Cisco Call Manager end points, specifically standard end-user facing features and functionality.
  • Program standard Cisco feature sets and understand the impact & interoperability of these features.
  • Responsible for service testing to include identifying, correcting, or escalating problems.
  • Document network by correct labeling of routing equipment and cables, and documenting configuration diagrams and specifications.
  • Manage Change-Management tickets in ServiceNow (SOM), including regular updates to tickets per NTT DATA Change and Problem management processes.
  • Responsible for customer satisfaction scores – provides positive customer experience with each customer interaction.


Basic Qualifications for Telecom Project Engineer role:

  • 5+ years supporting telecom systems and protocols – including VoIP, ISDN technologies, routing and switching, SIP trunks, RTP, SRTP, PSTN cloud integration, SBCs, and call center technologies.
  • 5+ years of experience in data center engineering support – including Smart Hands, device install/decom, patch cabling install/decom, and circuit extension.
  • Experience troubleshooting carrier and network connectivity issues – both VoIP and TDM.
  • 3-5 years of experience in support of Avaya IVRs and dialers, and Avaya PBX systems and end user support including mobile phones knowledge and troubleshooting, and Smart Hands support experience.
  • 3-5 years of experience supporting Cisco Unified Communications platform.
    Good overall understanding of Cisco’s UC (UCM/CUC/Infrastructure) and UCCE (ICM/CVP) technologies and products.
  • Bachelor’s degree in Computer Engineering, Engineering, Computer Science, Information Technology, or related field of study plus 5+ years of experience in the job offered.


Desired Skills:

  • Strong understanding of VPN and VMware is desired.
  • Proficient with MS Outlook, Word, Excel, PowerPoint, and Visio desired.
  • Telecommunication certification is desired, such as BICSI, iNARTE, or SCTE Internet Protocol Engineering Professional (IPEP) certification.
  • Self-starter, results-oriented, and demonstrates ‘can-do’ traits.
  • Strong verbal and written communications.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.






Nearest Major Market: Baltimore

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