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Telecom Project Engineer

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Date: Jun 19, 2022

Location: Baltimore, MD, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Telecom Engineer to join our team in greater Baltimore area, United States (US).

NTT DATA, Inc. currently seeks a “Telecom Services Senior Specialist” to join our team in “Greater Baltimore area”.

Summary of Telecom Project Engineer duties:

  • Work with the lead Project Manager to implement cutover of existing infrastructure to SIP in a phased approach at multiple locations.
  • Ability to physically move between campus buildings and log the DODs that are in those specific buildings. This will also address the 911 requirement for government compliance
  • Other duties as required by the Project Manager

Other duties as required of Telecom Project Engineer:

  • Perform telephony hardware, software, PBX, VOIP, and infrastructure support tasks to include install/maintain system operability and performance.
  • Valid driver's license required as some regional travel may be required; position requires engineer to have reliable transportation and ability to travel to remote sites supported by the Provider.
  • Will work closely with other technology teams troubleshooting customer issues.
  • Will be responsible for supporting all voice networking assets in a Healthcare system to meet aggressive Business SLAs.
  • Provide Tier-2 support of customer Service Requests and Incident troubleshooting and resolution.
  • Responsible to meet and maintain required SLA's.
  • Provide software engineer PBX/VoIP support, performing software installs/maintenance for optimum system operability and performance, maintain current system patches and upgrades.
  • Create new build, change, and deletion of VoIP and analog end points.
  • Implement various Cisco Call Manager end points, specifically standard end-user facing features and functionality.
  • Program standard Cisco feature sets and understand the impact & interoperability of these features.
  • Responsible for service testing to include identifying, correcting, or escalating problems.
  • Document network by correct labeling of routing equipment and cables, and documenting configuration diagrams and specifications.
  • Manage Change-Management tickets in ServiceNow (SOM), including regular updates to tickets per NTT DATA Change and Problem management processes.
  • Responsible for customer satisfaction scores – provides positive customer experience with each customer interaction.

 

Basic Qualifications for Telecom Project Engineer role:

  • 3-5 years of experience supporting Cisco Unified Communications platform.
    Good overall understanding of Cisco’s UC (UCM/CUC/Infrastructure) and UCCE (ICM/CVP) technologies and products.
  • 3-5+ years supporting telecom systems and protocols – including VoIP, ISDN technologies, routing and switching, SIP trunks, RTP, SRTP, PSTN cloud integration, SBCs, and call center technologies.
  • 5+ years of experience in data center engineering support – including Smart Hands, device install/decom, patch cabling install/decom, and circuit extension.
  • Experience troubleshooting carrier and network connectivity issues – both VoIP and TDM.
  • Bachelor’s degree in Computer Engineering, Engineering, Computer Science, Information Technology, or related field of study plus 5+ years of experience in the job offered.

 

Desired Skills but not Required:

  • Strong understanding of VPN and VMware is desired.
  • Proficient with MS Outlook, Word, Excel, PowerPoint, and Visio desired.
  • Telecommunication certification is desired, such as BICSI, iNARTE, or SCTE Internet Protocol Engineering Professional (IPEP) certification.
  • Self-starter, results-oriented, and demonstrates ‘can-do’ traits.
  • Strong verbal and written communications.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

 

 

 

 

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