Helpdesk Senior Associate

Requirements:
    • Helpdesk Sr. Associate at Grade-5 position in Service Desk
    • Must be a Graduate. B.Tech/B.E or any other technical degree preferred
    • Good communication skills with minimum 1 year of international calling experience
    • Good comprehension & writing skills.
    • Must possess excellent customer handling skills
    • Should be comfortable to work in rotational shift with 24x7 support window
 
Job description:
    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Activities include recognition, research, isolation, resolution & follow up steps.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures