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Helpdesk Senior Associate

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Date: Oct 5, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

Position's General Duties and Tasks

In these roles you will be responsible for:

 Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users •
  • Work with our internal IT Teams on system testing, integration and maintenance. •
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements. •
  • Willing to learn & grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills. • Exceptional customer service skills. • Great Team player • Great communication skills, comfortable working with various stakeholders • Strong troubleshooting skills, bug finding, and resolution • Ability to work independently within a diverse global team • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

 

In addition, preferable skills and behaviors include: • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. • Knowledge in Desktop Support • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

 

 

Preferences:  - Optional (nice-to-have’s)

 

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7 

Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.


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