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Helpdesk Senior Associate

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Date: Sep 17, 2022

Location: Bangalore, KA, IN

Company: NTT DATA Services

•    Helpdesk Sr. Associate at Grade-5 position in Service Desk
•    Must be a Graduate. B.Tech/B.E or any other technical degree preferred
•    Good communication skills with minimum 1 year of international calling experience
•    Good comprehension & writing skills.
•    Must possess excellent customer handling skills
•    Should be comfortable to work in rotational shift with 24x7 support window

Job description:
•    Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
•    Activities include recognition, research, isolation, resolution & follow up steps.
•    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
•    Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
•    Sound knowledge of ITIL best practices around Incident & Request Management procedures.
2-3 years of industry experience. 12 months in the current grade is a mandate.

Job Segment: Help Desk, Information Technology, Technology