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Helpdesk Sr Associate

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Date: Nov 28, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.


NTT DATA, Inc. currently seeks an “Help Desk .Associate ” to join our team in “Bangalore”.



Position's General Duties and Tasks

In these roles you will be responsible for:

 Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users •
  • Work with our internal IT Teams on system testing, integration and maintenance. •
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements. •
  • Willing to learn & grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills. • Exceptional customer service skills. • Great Team player • Great communication skills, comfortable working with various stakeholders • Strong troubleshooting skills, bug finding, and resolution • Ability to work independently within a diverse global team • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)


In addition, preferable skills and behaviors include: • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. • Knowledge in Desktop Support • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.



Preferences:  - Optional (nice-to-have’s)


Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7 

Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00PM EST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.



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