Messaging Services Advisor

Req ID: 214913 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and  supporting systems. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations.  Expert on Messaging technologies SharePoint on-prem servers, SharePoint Online and OneDrive.

Job Description-

• Provides deep subject matter expertise, advice and program delivery.
• Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Provide support on day to day operations in managing the Messaging infrastructure of account(s).
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• May develop automated methods needed to implement recommended solution.
• Performs root cause analysis on failed components and implements corrective measures.
• Designs and implements load testing and disaster recovery scenarios.
• Mentors junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor
• Strong organizational and documentation skills

Technical Skillset-

• Health checks, server capacity management and proactive configuration management support
• Security hardening and patch/update management support
• High-availability components support
• Service Management and Service Level Management    
• Collaboration components configuration management    
• Search engine configuration management
• Content management configuration support
• Advance level knowledge on Microsoft SharePoint and OneDrive Online
• Microsoft Teams Online
• Content Management, Records Management, E-discovery, ACM, Compliance
• Collaboration Objects Support (Team Sites, Work Management, Social Tools)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.