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Network Convergence Advisor

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Date: Dec 7, 2018

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 21787 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Network Convergence Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

 

 

• Excellent/Advanced understanding of Cisco Collaboration and Unified Communication portfolio: Cisco Unified Communications Manager; Cisco Unity Connection; Cisco Unified Contact Centre Express, Cisco Contact Centre Enterprise.
• Demonstrable experience designing, deploying and supporting Unified Communication solutions which include Cisco Voice best practices, disaster recovery, dial plan development and reporting.
• Must have experience with Cisco Contact Centre, both express and Enterprise – developing and maintaining applications, experience with UCCX scripting.
• Extensive understand of Cisco enterprise solution, should be well versed with UCCE Call flow, ICM scripting, CVP scripting, solutioning
• Supporting & troubleshooting Cisco Contact Centre in a call centre environment.
• Voice Gateways and Routers, Cisco Cube; SIP Gateways
• Experience on design, deploying and Supporting Call recording Solution like Variant and Nice.
• Experience with Cisco Video; supporting Tandberg units.
• Average or above knowledge in routing and switching in Cisco environment
• Router LAN/WAN circuits; PRI, SIP, MPLS, T3, FXO, FXS
• Knowledge of the following protocols: SIP, MGCP, H.323, SCCP
• Professional, structured and proactive approach
• Team oriented
• Outstanding communication and presentation skill with the ability to effectively communicate across multiple levels of the organization
• Efficient and productive with good time management skills
• Demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels
• Comprehensive understanding of project and program management techniques and can communicate well with key stakeholders; team player
• Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
• Comprehensive approach to documentation and procedural development
• Working knowledge of Jabber, Presence and WebEx is highly desired
• Avaya Contact Centre and Telephony knowledge would be an added advantage.
• Experience on Cloud Contact solution would be an added advantage.
• Cisco CCNA Required; CCVP or CCNP (Voice) preferred

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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