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Production Support Analyst

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Date: May 4, 2019

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 40816 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Production Support Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).



Experience with UC4 (Automic) scheduling tool

Analyze, maintain, and improve the use of UC4 batch scheduler

Scrum Experience

Perform maintenance and schedule batch jobs

Manage upgrade or migration efforts related to existing jobs

Job Scheduling related to job standards and methods, escalation processes, and diagnostic approaches.

Document and improve UC batch job scheduling

Collect and document batch issues

Work with teams to develop API and application integration solutions

Managing patch levels and planning future upgrades to the UC4/Automic product

Documenting job scheduling policies and procedures

Develop and update reports for application administrative and operational needs

24/7 on call support on a rotating schedule

Knowledge of UC4/Automic integration

Understanding of IT development and implementation projects

Strong written and oral communications skills, including the ability to give presentations to project management. Strong proficiency in English.

Ability to train others in the utilization of UC4/Automic to automate job submission and monitoring

Manage and lead batch related activities with customers

Must be available to work any of the three shifts, late nights, and/or weekends.

Other duties as assigned


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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