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Storage Services Senior Specialist

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Date: Dec 30, 2020

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 103385 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Storage Services Senior Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Must have at least 9 to 12 years’ of experience
-Perform health checks and proactive configuration management like reviewing critical configuration settings on storage environment, proactively responding to changes, periodically reviewing logs and triage and take action when required
-Provide Out of Hours On-Call support for P1 or critical incidents. P1 or critical incidents are addressed 24x7x365 days. Outside of the Business Hours, P1 or Critical incidents are handled through On-Call Support.
-Perform availability monitoring as part of incident resolution on storage systems, including infrastructure availability (e.g. ping and heartbeat)
-Resolve incidents relating to the storage systems
-Track and confirm that storage environment and associated software inventory is correctly recorded in CMDB
-Support the software troubleshooting and upgrade processes , including vendor coordination for storage related software based on client-purchased maintenance agreements from the OEM
-Verify storage operability after maintenance activities
-Maintain policy and procedure documentation for storage administration
-Proactive system optimisation and maintenance as required
-Troubleshoot and report performance and space utilisation
-Support restoration activities from backup upon client request
-Create and manage local accounts, including service accounts where applicable
-Remove end user accounts, roles and revoke permissions, modify permissions or remove logins as requested by client
-Apply configuration changes to file System/LUNC/Volume level permissions including disabling unnecessary services/daemons
-Implement and periodically verify that the authentication and access settings of the storage systems and SAN switches/directors conform to policies
-Unlock accounts, including service accounts, and reset passwords based on receiving authorised requests
-Configure, troubleshoot, and manage the storage systems (SAN/NAS) and associated SAN switches/directors configurations for integration with client’s applications and/or database technologies
-Periodically review storage systems and SAN switches/directors logs and act upon any issues found. Maintain system security logging and associated configuration to capture all relevant information
-Assist application support teams and infrastructure teams to troubleshoot storage systems functionality and performance issues and to provide configuration management support
-Applying system patches as appropriate in line with the agreed patch management process
-Troubleshoot and remediate problems in the High Availability-supported environment or replication configurations to validate that the supported environment is able to fail over as designed
-Storage environment provision/decommission as requested by client
-Manage storage management software version upgrades
-Liaise with 3rd-party suppliers and vendors where required as part of incident resolution
-Use reasonable endeavours to support the storage software / tool where at a level not supported by the OEM
-Troubleshoot performance issues using client-provided toolset
-Perform relevant remediation actions on storage environment raised as a result of disaster recovery exercise or vulnerability assessment
-Participate as resolver party in Priority One resolution process (owned and managed by client’s service management team)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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