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Systems Integration Senior Specialist

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Date: Nov 20, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

Requirements:

  • Must be a Graduate. BTech/BE or any other technical degree preferred
  • Good Knowledge on service desk processes and knowledge on Windows, Unix, Network
  • Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Excellent client handling skills

 

Job description:

  • Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

  • Drive automation resolution percentage by introducing new use cases and enhancing existing workflows
  • Perform quality assurance

  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

  • Define reporting and alerting requirements

  • Own and develop relationship with partners, working with them to optimize and enhance our integration

  • Help design, document and maintain system processes

  • Report on common sources of technical issues or questions and make recommendations to product team

  • Communicate key insights and findings to product team

  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

 

 

Work Timings:

Should be comfortable to work in UK shift.

 

 

Years of Experience : 5 Plus

Domain : Infrastructure Management


Job Segment: Unix, Quality Assurance, Technology