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Date: Apr 4, 2021
Location: Pune, MH, IN
Company: NTT DATA Services
Req ID: 104336
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Administration Analyst to join our team in Pune, Mahārāshtra (IN-MH), India (IN).
Position's General Duties and Tasks In these roles you will be responsible for: • Calling end-users as necessary • Executing resolutions and fulfilment activities as per knowledgebase articles stored in Remedy • Functionally escalating Incidents and Requests, to respective resolver teams • Proactively requesting updates for Incidents and Requests which are assigned to resolver teams • Seeking end user acceptance of Incident Resolution and Request Fulfilment activities • Documenting details and steps taken to resolve an Incident or Request • Proactively suggesting knowledgebase articles for consideration of publication • Where a Call has been referred to a third party in accordance with agreed process, the co-ordinator will confirm that necessary information has been provided against the agreed knowledge article. • allow users or resolver groups, authorised 3rd party and support groups to raise or follow up on contacts logged relating to the services • Incidents will be progressed to higher levels of support in a timely manner so that no resolver group is unnecessarily delaying progress or resolution for an Incident • escalate any complaints from users to the Team Lead and Service Management team per documented and agreed escalation process • coordinate and liaise with associated resolver groups and third parties as required. Requirements for this role include: • A minimum of 2 years’ experience in a similar role • Fluent in English dialect and strong written English skills • IT literate with a working understanding of networking, server, storage, security, backup and virtualisation principles and concepts • Prioritising Incidents and Requests as per the agreed Service Level Agreements • Ability to work autonomously and use initiative to handle difficult situations • Ability to multi-task, working on multiple Incidents or Requests in unison Preferences: - Required schedule availability for this position is 24x7. The shift timings can be changed as per client requirements.About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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Systems Analyst, System Administrator, Consulting, Technology