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Business Sys. Analysis Senior Specialist

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Date: Jul 23, 2022

Location: Barreal, H, CR

Company: NTT DATA Services

Req ID: 195157 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Sys. Analysis Senior Specialist to join our team in Barreal, Heredia (CR-H), Costa Rica (CR).

System Analyst (Remote)

The System Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities. The System Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

 

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NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a System Analyst to join our team in Heredia, Costa Rica.

 

 

Position overview

The System Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects, and any related improvement initiative. Identifies and analyzes performance measures and metrics, develops, and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas. May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.  Do you want to have impact and influence on the strategic direction of a significant portion of an organization’s entire application portfolio? Are you a cloud advocate? Have you experienced the application modernization journey firsthand and want to leverage your experience and expertise? If so, then this role is right for you.

 

Position's General Duties and Tasks:

  • Develop broad understanding of the Application Modernization Program
  • Develop understanding of the domains associated with assigned segments
  • Develop broad understanding of IT shared services
  • Engage with segment partners to gather and update application modernization roadmap data
  • Assist segment partners with their application modernization journey by guiding them through the process and helping to resolve any issues encountered
  • Assist segment partners with escalations as they arise.
  • Create and distribute weekly program status summary reports based on project management reports generated by each application team
  • Support and participate in the sun-setting of previous cloud platform versions.

 

Qualifications

 

Must have Skills:

  • Experience with Cloud migration and modernization
  • 2+ years of project or product leadership experience leading complex technical initiatives
  • Strong organizational and change management skills
  • Strong presentation skills and experience presenting to senior leadership
  • Transformational mindset and design thinking ability to see how parts interact as the whole (big picture thinking) along with implementation experience
  • Strong working knowledge and experience with Microsoft Office 365 suite of products
  • Must be passionate about contributing to an organization focused on continuously improving customer experiences

 

Nice to have, but not required:

  • Cloud knowledge. Cloud certificates are highly preferred
  • Experience in leading technology transformation at scale
  • Experience with ServiceNow. ServiceNow APM knowledge is highly preferred
  • Experience with Azure DevOps
  • Proven experience with Agile development methodologies, DevOps culture and principles
  • Experience with the technologies in use in the application(s) or infrastructure
  • Background in consulting or other client-facing work
  • Strong analytical skills and creative problem-solving ability

 

Education Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Marketing, Communications or related field, or equivalent job experience

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusionFurthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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