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Healthcare IT Telecom PBX Avaya Support Technician

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Date: Feb 14, 2019

Location: Berwyn, IL, US

Company: NTT DATA Services

Req ID: 29109 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Healthcare IT Telecom PBX Avaya Support Technician to join our team in Berwyn, Illinois (US-IL), United States (US).



- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair Avaya PBX system and Deskside Phones and Mobile Phones

- Serves as company liaison with customer on administrative and technical matters

- Installs and supports both hardware and software components for user group

- Evaluate system configuration and software to ensure effective use of hardware resources

- Provide level 1 technical support and incident management service desk functions.

- Diagnoses and resolves product performance problems

- Performs maintenance and repair services

- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance

- Instruct customers in the operation and maintenance of the system

Setup Voicemail and instruct staff on how to use


Basic Requirements:

- 3-5 years of PBX Avaya Phone and end user support including mobile phones knowledge and phone troubleshooting and smarthand support

- 3-5 years of local Device Manager,  User Manager, Admin Commands for Avaya System



-Knowledge of MDM, Avaya, VoIP


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Chicago

Job Segment: Telecom, Telecommunications, Technical Support, Technician, Consulting, Technology