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Field Tech Senior Analyst

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Date: Sep 4, 2021

Location: Boston, MA, US

Company: NTT DATA Services

Req ID: 137137 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Analyst to join our team in Boston, Massachusetts (US-MA), United States (US).

The Field Tech Senior Analyst will provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. They are responsible for installing and maintaining all works station hardware and client software. They will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction. They will adhere to all processes, policies, and practices of NTT and the customer


Responsibilities include but are not limited to:
- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Instruct customers in the operation and maintenance of system
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization


Basic Qualifications:

-5+yrs of End user support or Desktop support

-5+yrs experience working with Windows operating system

-5+ yrs experience with Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.





Nearest Major Market: Boston

Job Segment: Consulting, Cloud, Technical Support, Technology