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Date: Jan 17, 2019

Location: Boston, MA, US

Company: NTT DATA Services

Req ID: 36244 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a QUALITY & PERFORMANCE DIRECTOR to join our team in Boston, Massachusetts (US-MA), United States (US).



Essential Duties and Responsibilities

  • Design, implement, and manage the overall strategy for the Health Plan Applications Quality Assurance and testing team
  • Scope and manage the test automation effort with a focus on efficient testing
  • Create, measure, and report out key metrics for the performance of the QA team, as well as the quality and health of the various business functions with in health plan
  • Leverage resources to ensure adequate test coverage, and establish best practices
  • Lead multiple QA teams on the implementation of test strategies and set the team up for the future by bringing in progressive testing concepts to our organization that focus on efficiency while sacrifice nothing on quality
  • Own the QA defect processes and documentation, and ensure that a standard process is being followed across the organization, and that proper tooling and reporting are in place
  • Act as a player/coach and bring leadership and guidance to the quality team across all facets of manual and automated testing efforts
  • Understand business objectives and build alignment and buy-in cross functionally
  • Motivate all team members to deliver high quality projects within committed time and budget
  • Responsible for the career development and mentorship of the QA team and for identifying staffing/hiring needs


Knowledge/Skills/Abilities Required

  • Proven experience providing team oversight during the full software development life cycle, from conception, design, implementation, and testing to documentation, delivery, and maintenance with in health plan domain
  • Proven experience in providing and/or reviewing time estimates, technical recommendations, and proposed test solutions based on technical and business requirements
  • Experience overseeing and directing the development of new test frameworks and applications to ensure the implementation of automated test solutions
  • Knows how to mitigate risk and escalate to technology leadership
  • Experience establishing a new test organization including, defining, training, enforcing and executing standards and compliance, root cause analysis and defect prevention techniques, testing tool standards and reports, and QA knowledge management and training
  • Ability to create a Testing Architecture discipline and resources to lead test strategy development for enterprise and complex systems, define test environment and test data requirements, and develop and executes a global reliability and test strategy


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Boston

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