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Field Services Technician- Savannah Area

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Date: Oct 29, 2020

Location: Savannah, GA, US

Company: NTT DATA Services

Req ID: 97937 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Services Technician- Savannah Area to join our team in Savannah, Georgia (US-GA), United States (US).

What You Will Be Doing:

  • PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthands support, and Smarthands Support for Security and VDI.
  • Travel between client sites is required in the Greater Savannah area is required.
  • Windows troubleshooting and reimaging are required.
  • Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthands support, and Smarthands Support for Security and VDI per Managed Client Process and Procedure Guide.
  • Coordinate with client end users on expectations, schedule of availability, and process and procedures.
  • Meet Service Level Agreements on all services performed.
  • Update system of record for delivery Incidents and Requests.
  • Update asset management information for assets receiving services.
  • Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans.
  • Utilize advanced tools and technical knowledge to remediate incidents and conduct installs.
  • Escalate to Field Services Supervisor issues that globally impact the end user environment

 

What You Need:

  1. 3 years' experience providing desk-side support to users in a Windows 10 environment.
  2. Valid State of Georgia Driver's License and reliable transportation.
  3. Ability to pass a background check which involves review of financial, tax, criminal, and drug screening.

 

These Would Be Nice To Have:

  1. Excellent client-service people skills.
  2. A solid self-starter
  3. Solid communications skills.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Savannah

Job Segment: Technician, Consulting, Cloud, User Experience, Technical Support, Technology