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Date: Dec 28, 2017

Location: Bucharest, B, RO

Company: NTT DATA Services

Req ID: 12047 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Field Tech Analyst - Workflow Coordinator to join our team in Bucharest, București (RO-B), Romania (RO).

 

 

  • Assign and reassign tickets routed to FS queue; Dispatch tickets to systems integrated with contractors’ ticketing systems; Generate communications about new tickets;
  • Ensure out of scope IMACD tasks are handled as projects and initiate IMACD projects to customer needs and manage the delivery from start to finish;
  • Manage and enforce the Field Service technicians compliance with given processes and procedures;
  • Review information in tickets and act accordingly; Correct information in tickets – type, category, address, phone number; check scope; route back to SD when quality is very poor;
  • Follow up on tickets; Ensure SLA is met, making sure tickets are updated with appointment or that customer was contacted; checking quality of tickets/troubleshooting/solution; Take measures for correction and improvement;
  • Create additional tickets for data transfer/extra apps installed and isolated disposal tickets; Review installation checklists;
  • Handle code of day requests;
  • Setup accesses for technicians (only for DuPont);
  • Handle part orders; Follow up on part orders until the part is shipped – escalate if necessary;
  • Asset tracking: track install and disposal tickets for DuPont PCs, create reports. Ensure missing entries are sent to the asset team;
  • Validate SLAs for tickets that breach the initial SLA for well-defined reasons;
  • Creating reports (ticket numbers, work volume, escalation numbers etc.).

 

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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