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Date: Jan 4, 2018

Location: Bucharest, B, RO

Company: NTT DATA Services

Req ID: 9630 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Technical Training Analyst to join our team in Bucharest, București (RO-B), Romania (RO).

 

 

Role Overview:

 

As part of the End User Services, Service Desk Training team, you will be accountable for ensuring the training needs of the Service Desk agents are met. This would include analyzing, developing, delivering and evaluating training solutions focused on building the technical and customer service skills of people supporting our clients. 

 

You will also be responsible to work autonomously, to interact with all levels of team members who are directly or indirectly involved with supporting Service Desk clients, and to collaborate with the operations team to coordinate training implementation.   

 

Role Responsibilities:

 

  • Coordinates class arrangements and delivers training;
  • Evaluates the delivery of training;
  • Normally delivers entry-level professional training;
  • Typically works at one site or with a small subset of a region;
  • Delivers training to active/existing clients (steady state) and to new clients (transition), to include new hire, change, service improvement and vitality training;
  • Provides support and classroom facilitation during new account transitions (assists sr. trainers), change or service improvement efforts. Scope typically single-site;
  • Works with operations and training teams to identify changes and update knowledge base articles;
  • Performs quality audit duties, as necessary;
  • Understands operations performance metrics and can identify basic opportunities for improvement/vitality training;
  • Tracks and reports training measurements (Class feedback and Knowledge checks) and quality audit results, as necessary;

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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