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Life Sciences IT Strategy Customer Executive

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Date: Aug 9, 2019

Location: Carlsbad, CA, US

Company: NTT DATA Services

Req ID: 38360 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Life Sciences IT Strategy Customer Executive to join our team in Carlsbad, California (US-CA), United States (US).



The Life Sciences IT Strategy Customer Executive is the primary, accountable owner of the day-to-day customer relationship for Delivery Management Services for NTT Data and for our customers. The CDE will directly lead the efforts of assigned NTT Data Delivery personnel to the customer and ensure customer needs and contract requirements/Service Level Agreements are met.  The CDE will lead and manage NTT Data’s Delivery Management personnel responsible for the delivery of contracted services to customers and meeting financial commitments.


Role Responsibilities

  • Ensuring overall client satisfaction.
  • Day-to-day management of delivery, issue resolution and effective risk management.
  • Working closely with the global practices to ensure high quality delivery.
  • Provide Client expectation management on all delivery related aspects while working closely with Client Manager and Group Delivery Executives.
  • Responsible for proactive productivity improvement, best practice implementation and innovation. 
  • Provide leadership for the entire delivery team across onsite, offshore and nearshore working closely with local teams and offshore/nearshore delivery managers.
  • Creation and active coaching of strong team structure working closely with the Group Delivery Executive.
  • Ensure succession planning and career progression for all individuals in the account.
    Support timely rotation of resources to and from the accounts working closely with GRM.
  • Work closely with Client Manager and Group Delivery Executive in the following activities:
    • AOP and Monthly forecast
    • Monthly activities like resource forecast, invoicing & revenue recognition
    • Optimal deployment and utilization of resources
  • Support Client Management and Sales Support Team for the development of all proposals.
  • Participate in the review of proposals to ensure that the proposals are of highest quality, achievable and competitive.
  • Sign off on behalf of Delivery, along with Group Delivery Executive, for the proposals submitted to the customer.


  • Bachelor's degree
  • 10+ years related experience with 4+ years delivery/management experience
  • 5+ years of experience with Life Sciences domain experience, with thorough knowledge of industry best practices within manufacturing and supply chain.
  • Experience in managing delivery in a matrix organization
  • Demonstrated capability to drive up profitability through optimization and productivity improvement initiatives
  • Experience working in a global delivery offshore model
  • Leadership or supervisory experience and the ability to lead others to achieve desired results, including:
    • Ability to lead others to improve work processes by assess individual performance and communicate assessments effectively
    • Ability to lead large cross-functional teams (often times global in nature)
    • Ability to establish goals and assist others to achieve goals and meet expectations



  • Master’s Degree
  • Project management experience spanning development projects and support teams
  • Experience with delivery components for account (P&L) Profit and Loss.  Ability to motivate, direct and lead large groups of people at all levels within the organization
  • Ability to identify and effectively and efficiently resolve employee performance problems or issue



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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