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Project Manager - SAP Cloud for Service

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Date: Jul 17, 2021

Location: Carlsbad, CA, US

Company: NTT DATA Services

Req ID: 137090 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Project Manager - SAP Cloud for Service to join our team in Carlsbad, California (US-CA), United States (US).


NTT Data Services is Hiring!


This is a fully Remote/Work at Home position.  It may be based in the Carlsbad, California area or anywhere in the continental United States.


Our Project Management practice group is currently seeking an IT Project Manager who has strong experience in implementing Customer Service application – SAP Cloud for Service, integrating and working with their customer service organization supporting one of our global Healthcare devices/Life Science clients, based out of Carlsbad, CA. (Alternative: Anywhere in the US)

This Project Manager is a solution-oriented leader that can apply program management techniques to facilitate, coordinate with excellent communication skills to collaborate to implement SAP C4C (Cloud for Customer) systems for improving the customer service experience across the business division from vision to realization.  The Project Manager will be adept at building and maintaining relationships at technical and business levels; is highly analytical, customer obsessed, adaptable, and enjoys bringing structure and discipline to ambiguous spaces to realize measurable value for the business.

You will anticipate bottlenecks, provide escalation management, make tradeoffs and balance short & long-term business needs against constraints. The Project Manager is responsible for all aspects of assigned projects and programs from initiation through delivery using relevant iterative/ Agile processes and can work with minimal oversight.


Responsibilities and Duties:

  • Partner with cross-functional teams – Business Units, Customer Service organizations, technology groups and ERP/SAP functional teams conflicting priorities to help improve customer service experience by implementation of SAP C4S.
  • Lead different teams implement cloud solutions integrating with backend systems and others, while continuously supporting dependencies/ projects from other application groups
  • An excellent communicator understanding and lived improving the customer service for Product installations, Service contracts, Service Orders, installed base, repairs and returns.
  • Oversee all aspects of assigned projects/programs including scope, schedule, budget, resources, quality and risk to ensure successful delivery in a very dynamic environment.
  • Proactively manage assigned projects/programs to ensure milestones are achieved within plan including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks and resolving conflicts. 
  • Ensure projects/programs are properly progressing through the Software Development Lifecycle including proper definition, analysis, design, development, testing, training and deployment.
  • Manage internal and external stakeholders, customer relationships and third-party vendors as needed, including managing a highly complex political environment
  • Maintain extensive knowledge and expertise in the discipline of program management as well as multiple business processes and/or technical areas.
  • Participate with management and other PMs in establishing best practices in program management methods and tools.
  • Be detail-oriented and proactive in identifying and closing gaps in the product development lifecycle.
  • Present product updates to senior-level stakeholders, welcoming feedback and implementing/driving changes quickly.
  • Lead team to resolve all program/project issues and impediments on a timely manner, effectively communicate, manage expectations and resolve conflicts working closely with team and leadership.
  • Manage multiple product Scrum/work teams (internal, external, & for multiple divisions) in parallel, with regular standups, promoting team collaboration, innovation and quality outcomes.
  • Provide regular status update to the executive Leadership and Management team with constant drive to make improvements to the outcomes.
  • Demonstrate high adaptability and flexibility to take responsibility to support new projects that has priority and as communicated.


Basic Qualifications

  • Bachelor’s degree in Computer Science, engineering or a related field of study, Master’s degree is a plus
  • Minimum seven years of relevant work experience as a Project Manager with experience in ERP – Cloud for Service (C4S) supporting large organizations
  • Project Management Professional (PMP)


Preferred Experience and Skills:

  • Experience with SAP For Services, Genesys Pure Cloud
  • Agile/SAFe is a plus
  • Experience with Data Analytics
  • Excellent Presentation skills
  • Experience in ERP Cloud for Service rollout/ Implementation, understanding of business processes to help prioritize and negotiating for consensus building.
  • Experience as Project Manager utilizing Project management methodologies managing Cloud implementations with a focus on effective solutions including ERP and Field Service platforms
  • Strong communicator with effective presentation skills delivering formal presentations & facilitate Demo to various levels of management articulating project/Sprint status, risk mitigations, benefits & financial realizations.
  • Self-motivated and independent critical thinker who can visualize and guide team during conflicting situations to stay focused on business goals & priorities
  • Has strong experience in iterative and Agile methodologies, lean budget, managing solution deployments, process improvements, provide training to team.
  • Effective conflict & impediments management in a fast-paced environment, take higher responsibilities working with cross functional team who are working on multiple priorities
  • Excellent leadership and interpersonal skills with ability to influence stakeholders and team members with variety of personal styles to focus on right priorities under pressure and tight deadlines.
  • Excellent written and verbal communication skills is a must.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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