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Date: Sep 22, 2018

Location: Chamblee, GA, US

Company: NTT DATA Services

Req ID: 29103 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Service Desk Support to join our team in Chamblee, Georgia (US-GA), United States (US).



The functional role primarily involves Operations Support Personnel provides first and second level technical support, 24 hours a day, 7 days a week.  The team provides customer help, triages problems, escalates events, and provides a communication conduit to the group.  This involves logging into servers and devices and following documented instructions.  Servers are primarily Microsoft Server 2016 and 2012.  They also log on to data center devices and follow instructions based on a run book.

  • Technical aptitude to triage technical issues. 
  • Ability to administer Microsoft Server 2012, and Linux (Rhel 6/7, Centos, Suse, Ubunto) operating systems. 
  • Ability to perform service and server restarts, perform patching, and troubleshooting in the Microsoft Server domain
  • Excellent interpersonal skills, dealing with internal and external customers. 
  • Strong written and verbal communication skills with strong attention to detail. 
  • Daily interaction with customer and multiple data center staff in person, over the phone, and via email. 
  • Ability to take verbal instructions from technical personnel. 
  • Ability to work in an operations center side by side with other personnel throughout the shift., outages  and drive issues to resolution
  • Ability to open and facility trouble calls
  • Ability  to work independently to resolve issues with SLA requirements.
  • Good understanding of the ITIL process
  • Experience as a user of SCOM or other data center monitoring tool
  • History of documenting and publishing procedures to improve operational effectiveness
  • Solid understand and use of Microsoft Excel


Position Requirements:

  • High School Dipolma plus five years experience  or Bachelors Degree and two years experience
  • 2+ years desktop support with customer service
  • 2+ years experience with ticketing system
  • 1+ year experience with SCOM or monitoring tool

This position will be second or third shift and includes a weekend rotation.  Position will operate in 10 hour shifts, working 4 days on, 3 days off. 


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Atlanta

Job Segment: Consulting, System Administrator, Linux, Data Center, Technical Support, Technology