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Intelligent Automation Sr. Manager

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Date: Jun 4, 2021

Location: Charlotte, NC, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Intelligent Automation Sr. Manager to join our team in Charlotte, North Carolina (US-NC), United States (US).

Role / Responsibilities:

  • Responsible for driving the strategy and design of intelligent automation solutions such as workflow automation, RPA, RDA, OCR, ML, AI, Intelligent Data Extraction, Intelligent Assistants, etc.
  • Drive the expansion of an Intelligent Automation solution for our clients, leveraging existing NTT DATA assets / IP, and new components you will identify focus on the acquisition of new customers as well as enhancement of business within existing customers
  • Lead and participate in the development and presentation of proposals, cost estimates, analysis activities, and implementation phases of a project
  • Advise clients in building the strategic roadmap and design Governance and Operating Models, COE, and automation program rollout
  • Advise client and internal NTT DATA teams by sharing insights about automation trends in the marketplace including the art of the possible using intelligent automation
  • Partner with client and NTT DATA teams in identifying and prioritizing automation candidates and developing business cases, ROI for opportunities
  • Lead cross-functional teams to identify and prioritize key areas of the business where Intelligent Automation Capabilities and AI solutions can drive significant business benefit
  • Experience decomposing RPA (Robotic Process Automation) / RDA (Robotic Desktop Automation) opportunities to determine viability and dependencies.
  • Demonstrated experience building solution road maps incorporating advanced capabilities (OCR, ICR, NLP, ML, AI, etc.).
  • Partner with senior leadership throughout the course of planning and implementation of engagements
  • Implement and oversee the quality of deliverables and effectively manage the consulting team and day-to-day relationships to ensure exceptional performance
  • Ability to lead teams in designing, developing, and testing automation solutions.  


Basic Qualifications

  • Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent STEM discipline
  • 5+ years of experience in a Management Consulting firm (Big 4 preferred) that required daily customer engagement and delivery excellence to complete client projects
  • 4+ years of experience utilizing at least one or more the following intelligent automation technologies; Robotic Processing Automation (RPA) / Robotic Desktop Automation (RDA), Chatbots / Virtual Assistants, Machine Learning, Natural Language Processing (NLP)/ Natural Language Generation (NLG), and/or Digital Forms
  • Ability to travel up to 75% with client demands, as COVID-19 restrictions are lifted


Preferred Technical and Professional Expertise

  • 4+ year(s) of experience supporting enterprise-wide projects in industry areas such as Banking, Insurance, Healthcare, Manufacturing and Life Sciences
  • Strong oral and written communication skills
  • Ability to lead technical execution, architecture, consulting, pre-sales, post-sales, and business development
  • Ability to define business problems and create value propositions based on a given set of inputs
  • Dedicated work ethic with a “can-do” attitude and commitment to service excellence
  • Experience with OCR / Intelligent Data Capture software (ex: Kofax, ABBYY, Datacap)
  • Experience with Chatbots / Virtual Agents (ex: Ada, LivePerson, Conversica, Microsoft, Google)
  • Experience with process mining (ex: Celonis)
  • Experience with Python, JavaScript, NodeJS



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Charlotte

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