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Merchant Services Consulting Director

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Date: Jan 1, 2022

Location: Charlotte, NC, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Merchant Services Consulting Director to join our team in Charlotte, North Carolina (US-NC), United States (US).

Position's General Duties and Tasks 

Role Responsibilities: 

  • Facilitates collaboration across business and technology stakeholders for business and technical strategy 

  • Establishes end to end view of capabilities to support business strategy 

  • Influences Architecture direction and documentation with Solution Architects and Application Architects 

  • Coordinates identification and delivery of capabilities across related initiatives 

  • Creates, manages, and understands impacts to project scope, constraints and schedule. Coordinates planning, direction and progress with Project Managers.  

  • Assesses project budgets to account for variances and ensures accuracy throughout project duration.  

  • Creates performance and status reports for relevant stakeholders.  

  • Manages project risk and remediation plans. Analyzes risks by probability and severity to assess their impact on project delivery. Implements procedures to mitigate risk threats. 

  • Defines processes and standards around governance, communication, and quality. Develops deliverable acceptance plans and criteria. 

  • Identifies and develops strategy for changes in scope, schedule, and cost. Develops strategic rationale for change including costs, benefits, tradeoffs, etc. Communicates changes with business and technology leadership. 

  • Coordinates maintenance, review, acceptance and planning of capabilities, epics and stories in JIRA with impacted teams. 

  • Monitors testing and deployment activities in conjunction with monthly and integrated releases. 

  • Creates transition plan, identifies lessons learned, and applies the lessons learned to future projects. 

  • Identifies and manages project and program interdependencies. 

  • Establishes program objectives; develops requirements, plans schedules and estimates cost. 

  • Balances stakeholder needs and effectively negotiates tradeoffs between scope, schedule, and budget.  

  • Balances needs of multiple stakeholders and gains buy-in from groups who may be resistant to change 


Basic Qualifications:  

  • Bachelor’s degree in a business or related field is required 

  • 5+ years of Financial Services Industry experience in a project management function 

  • 7+ years of Card industry experience, specifically Merchant Services (aquiring)

  • 7+ years of experience as a project manager or transformational lead role, utilizing project management methodologies and disciplines



  • Consulting experience highly preferred 

  • Merger & acquisition experience 

  • PMP/CAPM Certification  





About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Charlotte

Job Segment: Manager, Consulting, Project Manager, Management, Technology