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Senior Production Support Manager

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Date: Jan 8, 2019

Location: Charlotte, NC, US

Company: NTT DATA Services

Req ID: 35232 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Senior Production Support Manager to join our team in Charlotte, North Carolina (US-NC), United States (US).





  • Lead operational planning and projects, and organize and negotiate the allocation of IT resources.
  • Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.
  • Oversee all reports and documentation related to applications and systems operations.
  • Develop maintenance schedules for applications and systems equipment.
  • Develop and implement all functional policies and procedures, including those for application architecture, standards, purchasing, and service provision.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Approve purchase of equipment and supplies in order to meet operational requirements of the business.
  • Analyze existing operations and make recommendations for the improvement and growth of the applications, network infrastructure and IT systems.
  • Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
  • Oversee operations-related projects and project portfolio.
  • Assist in the provisioning of end-user services, including help desk and technical support services.




  • 5+ years’ experience as a Production Support Manager in an enterprise environment; preferably within Financial Domain
  • Preferred ITSM Certifications
  • Experienced in working with release management and organization / implementation required for offshore to implementation/validate
  • Extensive knowledge of SQL programming languages, other languages a plus.
  • Excellent understanding of the organization’s goals and objectives.
  • Has proven experience identifying areas of efficiency and identifying the tasks required to implement in a quality manner.
  • Proven expertise in determining the root cause analysis of an issue and the quality skills to drive to a permanent automated quality solution.



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Charlotte

Job Segment: Consulting, Manager, SQL, Database, Technical Support, Technology, Management