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BPO Team Lead

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Date: Dec 2, 2020

Location: Chennai, TN, IN

Company: NTT DATA Services

Req ID: 101227 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Team Lead to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Role Responsibilities:

  • Managing the operations of a major call center that is providing front-line customer service to insurance companies (in the US) to collect outstanding Accounts Receivables
  • Managing a large call center team that includes career development, planning, performance and pay discussions for team members.
  • Preparing various reporting for call center results and distribution to Senior Leadership Team. Leading process improvement initiatives.
  • Reviewing structured problems, selecting and applying standards and guidelines.
    Required Skills:
  • 8+ years of experience in client service skills with leadership capabilities
  • 5+ years of experience working on Revenue Cycle Management, handle AR callers and Denial management resolution handling
  • 3+ years of call center management experience that includes a staff of 5+ direct reports and indirect staff of 20+ that handled 1000+ inbounds calls/week
  • 3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs).
  • 3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives.
  • 3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies.
  • Ability to travel (20% per month) to other NTT Data Services facilities. Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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