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BPO Customer Care Collections Associate

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Date: Jan 15, 2022

Location: Chennai, TN, IN

Company: NTT DATA Services

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Identify the outstanding claims with payers through the reports from clients
  •  Place calls with payers with regard to outstanding claims
  •  Document the details of the calls made to payers in DBPMS and the client software
  • Coordinate with the team leader in following the processes

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Preferences:  -

  • Ability to communicate (oral/written) effectively to exchange information with our client.

 

  •  *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. 
  • *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

 


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