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Change Management Senior Associate

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Date: Feb 14, 2019

Location: Chennai, TN, IN

Company: NTT DATA Services

Req ID: 23921 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Change Management Senior Associate to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).



Job Description:

  • End to end ownership of submitted Change Requests and tracking of the progress interfacing with business and application teams
  • Interface with Business and application teams, understand functional business and connectivity requirements, translate business/application requirements into actionable requests to be implemented by infrastructure teams.
  • Ownership of projects and connectivity issues from application teams
  • Planning and scheduling complex Systematic Trading Firewall and Network changes, risk review and escalation
  • Understand and review the service requests received from the business end to end and submit Change Requests
  • Ensure to submit RFC within the service levels
  • Provide timely reporting visibility to business stakeholders about timelines and dependencies
  • Manages change requests, ensuring changes follow defined process and comply with requirements
  • Data collection and analysis
  • Adherence to standardized documentation requirements and procedures
  • Maintain change log, change schedule, history, and documentation for network changes utilizing authorized tracking and documentation tools
  • Work in a fast-paced environment with ability to turn items around in a quick manner
  • Maintains procedures, policies and other documentation relating to Change Management, making use of the knowledgebase module within ServiceNow.
  • Produce reports related to Change Requests on a daily basis

Required Skillset:


Minimum 3+ years’ experience in Incident and Change Management related to Networks
Experience in ITSM tool, Service Now experience would be a plus
Networking and network routing experience is required
Atleast 1 year experience in managing Network Firewall and Proxy  (Checkpoint, Juniper & Palo Alto Network Firewalls)
Strong analytical capability working in mission-critical environments
Strong communication skills at managerial level, including verbal and written skills
15+ Yrs. regular education
ITIL V3 Foundation Certification would be a plus
Flexible to work in 24/7 environment


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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