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Customer Care Senior Representative

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Date: Dec 6, 2018

Location: Chennai, TN, IN

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 35420  

In these roles you will be responsible for: 
•Performing outbound calls to insurance companies (in the US) to verify Elibility Benefits and Authorization informaton.  
•Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met 
•Analyzing medical insurance claims for quality assurance 
•Resolving moderately routine questions following pre-established guidelines 
•Performing routine research on customer inquiries. 
•Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
•Identify the outstanding claims with payers through the reports from clients
• Place calls with payers with regard to outstanding claims
• Document the details of the calls made to payers in DBPMS and the client software
•Coordinate with the team leader in following the processes

Requirements for this role include: 
Both Under Graduates and Post Graduates can apply.
Excellent communication (verbal and written) and customer service skills.
Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions.
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Demonstrate strong reading comprehension and writing skills.
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment. 
**Required schedule availability for this position is Monday-Friday 8:30PM/06: 30 AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

 

In these roles you will be responsible for:
•Performing outbound calls to insurance companies (in the US) to verify Elibility Benefits and Authorization informaton. 
•Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
•Analyzing medical insurance claims for quality assurance
•Resolving moderately routine questions following pre-established guidelines
•Performing routine research on customer inquiries.
•Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
•Identify the outstanding claims with payers through the reports from clients
• Place calls with payers with regard to outstanding claims
• Document the details of the calls made to payers in DBPMS and the client software
•Coordinate with the team leader in following the processes

Requirements for this role include:
Both Under Graduates and Post Graduates can apply.
Excellent communication (verbal and written) and customer service skills.
Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions.
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Demonstrate strong reading comprehension and writing skills.
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment.
**Required schedule availability for this position is Monday-Friday 8:30PM/06: 30 AM IST The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


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