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Networking Senior Analyst

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Date: Sep 29, 2021

Location: Chennai, TN, IN

Company: NTT DATA Services

Job Description

 

  • Responsible for the uptime of the client infrastructure being managed / monitored.
  • Strict adherence to defined policies, processes and procedures
  • Excellent communication skills both written and verbal
  • Assertive in communication
  • Responsibility to secure and improvise Network environment
  • Responsible for NW services improvement and operational task improvement
  • Responsible to carry out customer interview to learn Network environment
  • Responsible to carry out the troubleshooting on Networks and Appliances
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
  • Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports.
  • Monitoring & Management of Network & appliances
  • Ensure earlier resolution to the issues to meet SLA
  • Ensure hardening & patching of devices meet compliance standards
  • Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes


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