Salesforce Service Cloud Technical Lead

ole Overview:

We are seeking a highly skilled Salesforce Service Cloud Technical Lead to design, develop, and implement scalable Salesforce Service Cloud solutions. The ideal candidate will lead a team of developers and administrators, collaborate with business stakeholders, and ensure technical excellence and alignment with enterprise architecture standards.

Key Responsibilities:

• Solution Design & Architecture

  • Lead the design and implementation of complex Service Cloud solutions, including Case Management, Omni-Channel, CTI integrations, and Knowledge Base.

  • Translate business requirements into scalable, maintainable, and high-performance technical solutions.

  • Ensure best practices for security, integration, and data management.

• Technical Leadership

  • Guide and mentor Salesforce developers and admins on technical best practices.

  • Conduct code reviews, enforce coding standards, and ensure quality delivery.

  • Collaborate with architects and integration teams to align with enterprise systems.

• Development & Integration

  • Hands-on development using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and REST/SOAP APIs.

  • Integrate Salesforce with external systems (ERP, telephony, etc.) using MuleSoft or similar tools.

  • Configure Service Cloud features such as Service Console, Macros, Entitlements, and SLAs.

• Stakeholder Management

  • Work closely with business and functional teams to understand requirements.

  • Communicate technical designs and decisions to non-technical stakeholders.

  • Participate in Agile ceremonies and contribute to sprint planning.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.

• Salesforce Certifications:

  • Required: Salesforce Service Cloud Consultant, Platform Developer I.

  • Preferred: Platform Developer II, Application/System Architect.

• Strong expertise in Salesforce Service Cloud components and configuration.

• Solid experience in Apex, LWC, Flows, Integration (REST/SOAP), and Data Modeling.

• Knowledge of DevOps tools (Copado, Git, Jenkins) and CI/CD pipelines.

• Excellent problem-solving, communication, and leadership skills.

Good to Have:

• Experience with Field Service, Experience Cloud, or Einstein AI.

• Exposure to Salesforce Industries (Vlocity) or MuleSoft.

• Familiarity with Agile/Scrum methodologies.