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BPO Customer Care Associate

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Date: Jun 2, 2022

Location: Chicago, IL, US

Company: NTT DATA Services

The Opportunity For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for Health Plans that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.  

In these roles you will be responsible for:

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

Ensuring customer satisfaction and strive to meet service standards

A typical day will likely involve fielding between 75 to 100 calls Communicating effectively and professionally with both internal and external customers to resolve questions and issues Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team Collaborating with management or other team members as appropriate to proactively address service issues and concerns  

Required Skills for this role:

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.

At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

An education level of at least a high school diploma or GED Preferences: 

Preferred Skills for this role:

Previous healthcare industry experience in a Provider (hospital/doctor’s office) or Insurance company that required knowledge of contracting, credentialing or medical claims Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.

Ability to communicate (oral/written) effectively in a professional/office setting

Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.

Time management skills that require the ability to cope with a complex, changing environment.  

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm.    Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm.  Saturday mornings (rotating) 8:00 am to 12:00 pm could also be required

Nearest Major Market: Chicago

Job Segment: Clerical, Administrative