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Systems Engineering Specialist

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Date: Mar 25, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

Req ID: 111604 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Engineering Specialist to join our team in Chicago, Illinois (US-IL), United States (US).

RESPONSIBILITIES AND DUTIES:

  • Provide client desktop images, configuration, software distribution, and patching
  • Provide 3rd-level technical support in resolving internal and customer technical issues
  • Creation, Support & Implementation for Windows 7, 8, 8.1, 10 Imaging

  • Dynamic Driver injection, Patch Management, Application Packaging & KACE Image Management

  • End to End Project Management following the process starting with documentation (SOW) till the Product Delivery.

  • Incident Management, Tracking & Solution for any issues related to the Engineered Solution.

  • Third Level Escalation Support to NTT Data Technical Support Teams.

  • Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Imaging and Support.

  • OEM Driver Management and Integration

  • Manage project deliverables and support services such that all the SLA's are met for every measuring period
  • Ensure contractual deliverables are provided and performance SLA’s are achieved 
  • Identify and manage all dependencies, risks and issues that occur during the project life cycle

 

Basic Qualifications

  • 6+ years end-user support with high school diploma (or 4+ years relevant experience with associate degree or 2+ years relevant experience with a bachelors degree) 
  • 1+ years of Infrastructure and desktop support experience 

 

Preferred Qualifications:

  • ITIL Certifications
  • Bachelors degree

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Chicago

Job Segment: Consulting, Cloud, Technical Support, Project Manager, Technology