Systems Engineering Specialist
Apply now »Date: Mar 25, 2021
Location: Chicago, IL, US
Company: NTT DATA Services
Req ID: 111604
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Engineering Specialist to join our team in Chicago, Illinois (US-IL), United States (US).
RESPONSIBILITIES AND DUTIES:
- Provide client desktop images, configuration, software distribution, and patching
- Provide 3rd-level technical support in resolving internal and customer technical issues
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Creation, Support & Implementation for Windows 7, 8, 8.1, 10 Imaging
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Dynamic Driver injection, Patch Management, Application Packaging & KACE Image Management
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End to End Project Management following the process starting with documentation (SOW) till the Product Delivery.
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Incident Management, Tracking & Solution for any issues related to the Engineered Solution.
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Third Level Escalation Support to NTT Data Technical Support Teams.
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Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Imaging and Support.
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OEM Driver Management and Integration
- Manage project deliverables and support services such that all the SLA's are met for every measuring period
- Ensure contractual deliverables are provided and performance SLA’s are achieved
- Identify and manage all dependencies, risks and issues that occur during the project life cycle
Basic Qualifications
- 6+ years end-user support with high school diploma (or 4+ years relevant experience with associate degree or 2+ years relevant experience with a bachelors degree)
- 1+ years of Infrastructure and desktop support experience
Preferred Qualifications:
- ITIL Certifications
- Bachelors degree
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Nearest Major Market: Chicago
Job Segment:
Consulting, Cloud, Technical Support, Project Manager, Technology