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Workforce Readiness/OCM Consulting Manager

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Date: Jul 20, 2021

Location: Chicago, IL, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Workforce Readiness/OCM Consulting Manager to join our team in Chicago, Illinois (US-IL), United States (US).

Our Workforce Readiness Consulting Practice  


Our Consulting organization has a proven track record of delivering high-impact business results for clients. As “the people people”, the Workforce Readiness Consulting Practice focuses on the people and process side of business, improving outcomes and driving ROI through our clients’ most challenging initiatives. Our consultants work across industries, bringing expertise in Organizational Change Management, Organizational Effectiveness, Organizational Development, Organizational Design, and Workforce Transformation. 


If you enjoy preparing people for sustainable change, helping others embrace a new culture, solving complex problems, and building client strategies, this role is for you! 


Core Values / Key Cultural Aspects of NTT DATA Workforce Readiness Consulting Practice: 

  • Learning, coaching, and continuous improvement – curious consultants are successful consultants 

  • Creativity and thoughtful analysis – the combination creates better solutions 

  • Authenticity and an assumption of positive intent – we succeed together 

  • Diversity of all kinds – it drives innovation and a better world for all 


The role  


NTT DATA is seeking a dynamic Workforce Readiness/OCM Consulting Manager to delight our clients and support a successful Workforce Readiness Consulting Practice. As a Consulting Manager in this practice, your typical day will include both client and internal practice contributions: 

Client contributions: 

  • Be an advisor to global clients embarking on a change initiative. 

  • Develop, lead and/or execute comprehensive and customized Workforce Readiness and OCM strategies to maximize employee adoption and minimize resistance.  

  • Drive faster adoption, increased utilization, and greater proficiency of affected employees to increase benefit realization, value creation, ROI, and achieve the desired business results and outcomes for clients. 

  • Manage change readiness, adoption baseline, measurement, and monitoring to assess effectiveness of Workforce Readiness activities.  

  • Design, mobilize, and manage a network of change advocates. 

  • Apply best practice OCM methodologies to develop a customized client change management approach. 

  • Identify new and innovative ways to accelerate clients through their change journey. 

Internal practice contributions: 

  • Coach, manage, and mentor consulting resources at junior to mid-career levels to high-performance / high results.   

  • Build internal network and partnerships for business expansion opportunities and career growth. 

  • Engage in the hiring process, including evaluating potential candidates and interviewing. 

  • Assist with development of thought leadership, collateral, tools, and templates. 


  • You have a bachelor’s degree in business, HR, organizational development, I/O psychology, communications, or equivalent combination of related education, training, and experience. 

  • You have 3 years recent Big 4 and/or boutique consulting firm experience, where you built client relationships that resulted in trusted advisor activity. 

  • You have 3 years of experience contributing to or leading successful organizational change management; organization development / design; organizational effectiveness; culture and workforce transformation; learning and training design, development, and delivery; SAP and/or Salesforce implementations. 

  • You have been responsible for managing $1M+ in revenue 

  • You have 2 years or more experience coaching and managing a matrixed and cross-functional team of up to 10 members. 

  • You have Prosci, ACMP or an equivalent OCM certification. 


Preferred Skills 

  • You have impressive communication skills. You have the ability to skillfully craft executive summaries and detailed information and reports for leadership.  

  • You are a team player who leads by example and is a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success. 

  • You have strong project management experience, including schedule, scope, issue, and risk management. 

  • You have moderate to high travel tolerance as COVID 19 restrictions are lifted. 




About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Chicago

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