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Desktop Support Supervisor

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Date: Dec 29, 2021

Location: Cincinnati, OH, US

Company: NTT DATA Services

Req ID: 164318 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Supervisor to join our team in Cincinnati, Ohio (US-OH), United States (US).


Role Responsibilities

  • Team lead for a team of technicians
  • Performs advanced trouble shooting techniques to address complex technical issues
  • Independently assesses and adjusts technical solutions based on the specific client issue
  • Addresses escalated technical issues from less experienced team members
  • Activities are diverse in nature and require independent judgment in determining the most appropriate course
  • Works autonomously in providing on-site technical support to clients
  • Works autonomously in delivering installation services
  • Prepares documentation to record and track project status



Basic Qualifications

  • 6+ years prior technical/IT experience



Additional Skills

  • Previous IT leadership experience
  • Undergraduate degree or equivalent combination of education and work experience desired
  • Desktop support experience in a fast paced, corporate environment
  • IT Hardware Deployment Project Management Experience
  • Ability to deal with ambiguity, project management skills, ability to motivate, and develop teams and individuals
  • Understanding of ITIL processes and principals
  • Excellent verbal and written communication skills
  • Ability to create and document processes




About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.

Nearest Major Market: Cincinnati

Job Segment: Manager, Consulting, Project Manager, Technical Support, Management, Technology