Field Service Partner Coordinator

Req ID: 65470 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Field Service Partner Coordinator to join our team in Cincinnati, Ohio (US-OH), United States (US).

The Services team has a strong record of meeting high performance standards while implementing complex global enterprise solutions that deliver real value.  We accomplish this through the combination of experienced consultants with a unique implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. This experience and expertise, combined with our lean, cross-life cycle methodology, helps ensure solutions that deliver real value for our customers.

This position will be a Client based position.

Role Responsibilities

• Manage small projects with oversight from their supervisor
• Performs advanced troubleshooting techniques to address complex technical issues
• Identifies risks and develops solutions for client tasks
• Serves as escalation and issue resolution point for onsite technicians
• Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
• May distribute workload among team members
• May prepare documentation to record and track issue resolutions
• Makes recommendations for process improvements within the department
• Often provides team leadership and mentoring
• Works closely with vendors and other partners to resolve customers technical issues
• Serves as company liaison with customer on administrative and technical matters
• Occasional local travel including overnight domestic trips may be required

Basic Qualifications

• 4+ years desktop support experience

Additional skills

• Ability to develop business relationships and communicate effectively with the user community
• Strong troubleshooting skills
• A+ Certification
• Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
• Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
• Proficient in troubleshooting Windows Operating System
• Mac/Apple support and experience helpful
• Ability to physically perform general office requirements including equipment removal and installation in many diverse office environments\
• Undergraduate degree or equivalent combination of education and work experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.