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Desktop Support Technician

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Date: Nov 13, 2021

Location: Cincinnati, OH, US

Company: NTT DATA Services

Req ID: 158167 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Cincinnati, Ohio (US-OH), United States (US).

The Desktop Support Analyst (Technician) will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc.  This role combines strong technical skills with an emphasis on delivery high level of customer service.

 

This position will be a Client based position.

 

 

Role Responsibilities

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, video-conference devices, phones, notebooks, printers, and associated peripherals
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
  • Identifies potential issues that could adversely impact end user experience and takes corrective action
  • Active Directory - Computer management
  • Serves as company liaison with customer on administrative and technical matters
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
  • Installs, maintains and optimizes desktop /notebook configurations at customer site
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system
  • Individuals have a well-rounded knowledge of the policies and procedures for their work area.
  • Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine.
  • Occasional local travel including overnight domestic trips may be required


 

Basic Qualifications

  • 2+ years desktop support experience


 

Additional skills

  • Ability to develop business relationships and communicate effectively with the user community
  • Strong troubleshooting skills
  • A+ Certification
  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
  • Windows Operating System
  • Mac/Apple support and experience helpful
  • Ability to physically perform general office requirements including equipment removal and installation in many diverse office environments

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Cincinnati

Job Segment: Technical Support, Technician, Consulting, User Experience, Technology