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Field Tech Associate-- Dalton

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Date: Sep 25, 2021

Location: Dalton, GA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Field Technician]] to join our team in [[Dalton]], [[GA]], [[USA]].

 

Day to Day job Duties:

 

  • Main Duties Include: PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI.
  • Applicants must have active driver’s license and vehicle.
  • Travel between sites is required. Mileage is reimbursed.
  • Windows troubleshooting and reimaging are required  
  • Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
  • Coordinate with client end users on expectations, schedule of availability, and process and procedures
  • Meet Service Level Agreements on all services performed
  • Update system of record for delivery Incidents and Requests
  • Update asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
  • Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
  • Escalate to Field Services Supervisor issues that globally impact the end user environment
  • Continuously improve both individual and team technical skills and knowledge through knowledge share

 

Basic Qualifications: 

 

  • Minimum of three years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
  • Minimum of three years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications 
  • Minimum of three years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
  • Minimum of three years’ experience in End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
  • Minimum of three years experience in on-site hands-on Field Services in an SLA environment

 

Nice to Have:

 

  • A+ certification desired, but not required.
  • Must have valid driver's license and vehicle. Travel between sites is required. Mileage is reimbursed.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Dalton

Job Segment: Consulting, Cisco, Cloud, User Experience, Technical Support, Technology