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Apps Support Role

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Date: Jun 30, 2019

Location: Dunstable, BDF, GB

Company: NTT DATA Services

Req ID: 44982 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Apps Support Role to join our team in Dunstable, Bedford (GB-BDF), United Kingdom (GB).



Main purpose of the role:


The role is to work within a technical team providing technical support Responsibilities include:-

  • Troubleshooting Incidents
  • Providing pro-active 2nd & 3rd Line technical support
  • Identify, develop workarounds and/or fixes for deployment into Live.
  • Support implementation and deployment of new releases into Live.
  • Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota.

Key Accountabilities and main Duties


  • Provide 2nd Line Triage Recovery Support (rotation basis)
  • Provide 3rd Line Technical Support
  • Follow internal and external support procedures.
  • Recover service either by workaround or root cause fix within SLA
  • Troubleshoot problems with the application working with development and test teams where/when required.

Knowledge skills and experience:


  • Knowledge and experience with Oracle 10g or later with Oracle RAC
  • Proven experience of PL/SQL
  • Proven development experience on Java/JEE using frameworks such as Spring, Struts, Hibernate, JSP, JSF
  • Knowledge/experience of XML, XSL, XSLT
  • Experience with a track record in supporting large and complex applications within high availability/high volume environments.
  • Must be able to work individually or within a team to ensure internal and external SLA’s are met.
  • Excellent communication and interpersonal skills are also required for this role


  • Experience within payments processing systems or finance/banking industry.
  • Experience in supporting applications using different languages and/or character sets.
  • Knowledge of Oracle Reports Developer or BI Publisher for creating reports.
  • Knowledge of BEA WebLogic 8.x and above
  • UAT Testing experience, with experience of working in an off shoring model.
  • Ideally should also have experience of working within process driven environments - ITIL.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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