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Field Tech Senior Associate

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Date: Jun 9, 2021

Location: El Paso, TX, US

Company: NTT DATA Services

Req ID: 128155 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in El Paso, Texas (US-TX), United States (US).


  • Field Tech Senior Associate will provide for all client workstations and peripheral devices like printers, scanners and barcode readers.
  • On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
  • Serve as company liaison with customer on technical issue associated with duties
  • Install and support both Hardware and software components for end user devices- evaluate system configurations and software to ensure effective use of resources
  • Provide level 1 technical support and incident management functions
  • Diagnose and resolve product performance problems
  • Perform maintenance and repair services
  • Instruct customers in the operation and maintenance of system
  • Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
  • They will also investigate and suggest new or enhancements to policies, procedures, practices or other actions that would result in enhanced workflow, reduced cost, increase productivity and increased customer satisfaction.
  • They will adhere to all processes, policies and practices of NTT and the customer.


Basic Qualifications:

  • Minimum 3 years' experience with End user support-Desktop support
  • Minimum 3 years' experience with Citrix, VPN, Antivirus and SCCM Client-Wise Client
  • Minimum 3 years with Sonic Wall, Cisco and  F5 VPN etc.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: El Paso

Job Segment: Consulting, Cisco, Cloud, Technical Support, Technology