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Desktop Support Team Lead

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Date: Jul 6, 2021

Location: Encino, CA, US

Company: NTT DATA Services

Role Responsibilities

  • Performs advance troubleshooting techniques to address complex technical issues
  • Serves as escalation and issue resolution point for onsite technicians
  • Distribute workload amongst team members
  • Provides team leadership and mentoring
  • Inventory management
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  • Instructs customers in the operation and maintenance of the system


 

Basic Qualifications

  • 4+ years desktop/technical support experience


 

Additional skills

  • A+ Certification
  • Team Lead Experience
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills


Nearest Major Market: Los Angeles

Job Segment: Manager, Technical Support, Management, Technology