Share this Job

Application / Production L2 Support

Apply now »

Date: Feb 5, 2019

Location: Fairfax, VA, US

Company: NTT DATA Services

Req ID: 39179 

 

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

 

NTT DATA Services currently seeks a Application / Production L2 Support to join our team in Fairfax, Virginia (US-VA), United States (US).

 

 

Production Support  / Application Support L2/L3 role.

Day to Day job Duties:

Handle Problem Management- SLA-based projects-Software Maintenance

Project Management to completion

Liaise with Review teams to resolve process related issues on a daily basis.

Coordinate root cause analysis on process and application related issues

Follow-up with client and management to ensure process workflow

Test application releases & creates process and application documents as per Client Standards

Provide third level support to application users and workflow

Responsible to work on L2/L3 tickets and Provide solution with timely closure while meeting SLA’s

Create clear and concise Knowledge documents and ensure maintenance of the same

Provide on-call support 24/7 rotation

Use risk analysis skills and debugging skills to address technical issues

 

Basic Qualifications:

2+ years with ITIL Process knowledge


2+ years with Service Now or other ITSM tool .


3+ years MS-SQL, UNIX and/or Windows operating system platforms


2+ years experience with development, manipulation and optimization of RDBMS queries


 

Nice To Have:

Tableau reporting tool

5-7 Yrs Application Production support


JDEV and Eclipse development tools


Struts and Spring frameworks

CVS, Clear Case, Bitbucket
Oracle, SQL Developer, SQL Plus, My SQL, SSIS, MS Acess
C, Pro*C, Unix Shell scripting, Windows, MS Office
, Service Now

2+ years with ITIL Process knowledge


2+ years with Service Now or other ITSM tool .


3+ years MS-SQL, UNIX and/or Windows operating system platforms


2+ years experience with development, manipulation and optimization of RDBMS queries


 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Washington DC

Job Segment: Consulting, Database, Oracle, Developer, SQL, Technology