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Date: Jun 19, 2018

Location: Fayetteville, NC, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 14601  


Roles and Responsibilities:


The selected candidate will join a team that provides remote support, desktop support, and field technician support to over 4000+ users. This position requires an active Secret clearance and Security + certification.

-Remote Support, Desktop Support and Field Technician Support for desktop, portables, peripherals and software custom or off the shelf software industry or proprietary
-Troubleshoot MS Office, Outlook, Win7, Office Communicator/Lync 2013
-check ACTCS to see if person is authorized to have access to specific network
-Hardware implementation/installations
-Troubleshooting software installs and issues
-Resetting passwords, creating accounts
-User support for network and desktop hardware and software problems
-Diagnose problems, and recommend and/or implement solutions
-Create email accounts, change status in Active Directory
-Support multiple DOD Networks at different classification
-Support VTC setup, operation, and scheduling
-Documents problems in the support solution database for diagnostics and solution implementation 


Required Education:


  • -HS Diploma or equivalent
  • SEC + CE

 Required Experience & Skills:

  • Typically requires 4 years relevant experience without a Degree or Undergraduate Degree and at least 1 year relevant experience
  • 3 years of help desk experience without a Bachelor's degree or 1 year with
    a Bachelor's degree
  • 1 + years of experience with Windows
  • 1 + years of experience with MS Office
  • Must have Sec + CE certification


  • Must have an Active Secret Clearance

Desired Skills:


  • Experience working in a DoD Client Services environment
  • Knowledge of Active Directory
  • Working knowledge WIN 7&8
  • ITIL v3




This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Fayetteville

Job Segment: Technical Support, Consulting, Database, Cloud, Help Desk, Technology